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Specialists in Brain Injuries, Learning Disabilities and Autism

Service development


We’re passionate about making services better. We get excited about figuring out what’s working and what’s not, and helping you co-create and craft solutions that make a positive difference in people’s lives. We believe great service is all about people.

The secret to our success is simple:  designing and delivering great services lies in engaging and empowering people to design, implement and sustain them with care. Redesign the service, then redesign the organisation and then reorganise the people to deliver it.​

The pace of change and demands on our time mean that our needs are becoming more complex and urgent. The inherent efficiency and effectiveness that services offer, coupled with technology, human ingenuity and empathy are

what’s needed to create solutions that make our lives easier. Put simply, life’s too short for bad services. We use service design to help organisations improve and innovate services that make the world a better place. Our Design-led Change approach is customer-centred, collaborative, vision-led, delivery-focused, and inspiring.

End-to-end support – from initial scoping, opportunity and viability assessment through to handover and closure planning

Comprehensive Programme Management Office for large-scale change programmes or tailored solutions to fit with your own approach, with robust assurance

Tendering Commissioning and Procurement

Service Re-design

Clinical & Corporate Governance

We offer:


Knowledge and experience of effective stakeholder engagement with clinicians, patients, carers and the voluntary community and faith sectors to coproduce system-wide change


Regulatory Agency Support inc: CQC Accreditation service compliance


Development of business cases, project initiation documents, action plans, risk management plans, equality impact analyses and more

Support to establish appropriate governance structures, ensuring robust ownership, oversight and management of programmes


Reviews of national policy, evidence and best practice to inform redesign


Design of technical change process, including options appraisals, logic modelling


Website /CMS






Policies and Procedures

Copyright 2018 Journal Matcher LTD. All rights reserved.

Journal Matcher Ltd is registered in England & Wales with Company Number 11223950